Every piece is made-to-order and printed in small batches. For that reason, all sales are final — we do not accept returns or exchanges for change of mind, wrong size, or any reason other than a genuine manufacturing defect.

Faulty or defective items

We stand behind the quality of our garments. If your item arrives with a genuine manufacturing defect — such as a print flaw, stitching fault, a hole, or the wrong item shipped — we will replace it or issue a full refund at no cost to you.

You must tell us within 48 hours

To be eligible, you must report the defect within 24–48 hours of receiving your parcel. Claims made after this window cannot be accepted, as we are unable to verify the condition of the item once it has been in your possession.

How to report a defect

1. Email us at hello@churchcollectives.com within 48 hours of delivery.
2. Include your order number and clear photos of the defect.
3. We'll review your claim and respond within 2 business days with next steps.

What is not covered

• Change of mind or buyer's remorse.
• Ordering the wrong size or colour (please check our size guide before ordering).
• Normal wear, fading, or damage caused after delivery.
• Damage from incorrect washing or care — always follow the care label.
• Items reported after the 48-hour window.

Refunds

Where a refund is approved, it is issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable except where the item was defective or incorrectly shipped.

Questions?

Reach us any time at hello@churchcollectives.com and we'll be glad to help.